July 14, 2024

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How technology helps counselors improve patients’ access to care 

How technology helps counselors improve patients’ access to care 

Mental health counselors are trained professionals who guide individuals and groups through emotional and mental health difficulties. They provide support, guidance, and therapeutic interventions to promote feelings of well-being and address psychological challenges. With the proliferation of technological advances in medicine, many mental health counselors are incorporating the Internet and online resources in their counseling so they can provide a holistic, accessible, and diverse approach for those suffering from emotional issues. Some online tools currently available include telehealth services, mobile health apps, electronic health records, remote monitoring devices, and health information websites, among others. 

Online tools

Technology enables the delivery of healthcare services remotely through telehealth platforms, which allows individuals to consult with healthcare professionals via video calls, phone calls, or online messaging. Telehealth services make healthcare more accessible to those in remote areas or with limited mobility; other mobile health apps provide users with tools for monitoring their health, accessing information, and managing chronic conditions. These apps empower individuals to take a more active role in their healthcare and can bridge gaps in traditional healthcare services.

Electronic health records (EHRs) are another way mental health counselors can provide enhanced care to their patients. EHRs centralize patient information digitally, facilitating smoother communication among healthcare providers. This improves coordination of care, reduces redundancies, and ensures that relevant information is easily accessible, contributing to more efficient and effective healthcare delivery.

Another helpful type of technology used today is wearable devices and other remote monitoring technologies, which allow healthcare providers to track patients’ health metrics continuously. This is particularly beneficial for individuals with chronic conditions, enabling early detection of potential issues and proactive intervention. These individuals can also educate themselves on their conditions through websites and online resources, which empower individuals to educate themselves about various health conditions, preventive measures, and treatment options.

Appointment scheduling and reminders are provided on online platforms and mobile apps, which streamline the appointment scheduling process by sending automated reminders to help patients remember their appointments, reduce missed visits, and improve overall healthcare management. Virtual assistants are AI-powered tools that provide information, answer health-related queries, and offer guidance on symptoms and preventive measures. These tools enhance accessibility to healthcare information and support, especially outside traditional office hours.

Remote consultations and second opinions

Technology enables individuals to seek remote consultations and second opinions from experts worldwide, breaking down geographical barriers and expanding access to specialized healthcare services. By leveraging these technological advancements, healthcare becomes more patient-centered, convenient, and accessible, ultimately improving the overall quality and efficiency of healthcare delivery.

Healthcare professionals often use a variety of technology tools in counseling, including electronic health records (EHRs) for managing patient information, telehealth platforms for virtual sessions, and secure messaging systems for communication. Additionally, there are specialized mental health apps and software designed to support counseling, such as mood-tracking apps and virtual therapy platforms. These tools aim to enhance efficiency, accessibility, and overall patient care in the counseling process.


Mental health counselors use telehealth in counseling by conducting therapy sessions remotely through video calls, phone calls, or online chat platforms. Telehealth offers several advantages, including increased accessibility for clients who may face geographical or mobility constraints. It also allows counselors to provide support in real-time, making therapy more flexible and convenient. Counselors use secure telehealth platforms to ensure confidentiality and privacy. They can share resources, worksheets, and educational materials electronically. Telehealth is particularly valuable during times when in-person sessions may be challenging, such as during a pandemic or for individuals with limited mobility. Telehealth in counseling helps bridge gaps, improves access to mental health services, and accommodates diverse needs and preferences.

Mindfulness apps

Mindfulness is a mental state characterized by heightened awareness, attention, and focus on the present moment without judgment. It involves being fully engaged in the current experience and acknowledging thoughts and feelings without becoming overly attached to them or reacting impulsively. Practicing mindfulness often includes activities such as meditation, deep breathing exercises, or simply paying close attention to one’s thoughts and sensations. It has roots in Buddhist traditions but has been widely adapted into secular practices and therapeutic interventions.

Mindfulness has been associated with various mental health benefits, including stress reduction, improved emotional regulation, increased self-awareness, and enhanced overall well-being. Mental health counselors often incorporate mindfulness apps into counseling to support their clients in cultivating mindfulness practices. These apps typically offer guided meditation sessions, breathing exercises, and tools to promote relaxation and stress reduction. Counselors may recommend specific mindfulness apps tailored to their client’s needs. 

Integration of mindfulness apps in counseling can have several benefits, such as helping clients manage anxiety, improve focus, and develop a greater awareness of their thoughts and emotions. Counselors may guide clients on how to use these apps as part of their self-care routine, encouraging consistent practice outside of counseling sessions. Mindfulness apps serve as accessible tools that individuals can use in their own time, contributing to their overall well-being and supporting their mental health.

Online counseling

Mental health counselors use online counseling to help patients by providing therapeutic services through virtual platforms. This approach offers several benefits, including accessibility, flexibility, and consistent support, among others. Online counseling also makes mental health services more accessible to individuals who may face geographical or transportation challenges, as clients can connect with counselors from the comfort of their own homes. These sessions provide flexibility in scheduling, making it easier for clients to find appointment times that suit their needs, which can be particularly beneficial for those with busy schedules or other commitments. 

Online counseling also provides consistent support, even through challenging circumstances such as a pandemic. Clients can continue therapy without disruptions, promoting continuity of care. If some individuals feel more comfortable discussing sensitive issues in the privacy of their own space, then online counseling provides a level of anonymity that can be reassuring for clients, and if they feel safer, they are more likely to share more and get more out of the therapy. Counselors may leverage technology tools such as video calls, secure messaging, and virtual platforms to enhance the counseling experience, which can include sharing resources, setting goals, and tracking progress. 

Mental health counselors can also use electronic health records (EHRs) as digital platforms for managing and storing patient information. EHRs offer several benefits in the context of mental health counseling, such as centralized information, efficiency, accessibility, and treatment planning, among others. EHRs also provide a centralized and organized system for storing patient records, including demographic information, treatment plans, progress notes, and any relevant assessments or test results. They also help counselors access patient records quickly and efficiently, promoting better coordination of care. 

This accessibility is particularly valuable in emergency situations or when collaborating with other healthcare professionals. EHRs also allow counselors to create and update treatment plans digitally, including setting goals, tracking progress, and adjusting interventions as needed. This facilitates a more dynamic and collaborative approach to treatment, which often includes a communication feature to allow counselors to exchange information securely with other healthcare providers involved in the patient’s care. This promotes a more coordinated and integrated approach to healthcare by streamlining the billing process and facilitating accurate documentation of services provided. 

Crucial skills to incorporate technology into counseling

Mental health counselors using technology in therapy benefit from a combination of traditional counseling skills and technological proficiency. The integration of technology into mental health counseling requires a balanced combination of technical expertise and interpersonal skills to provide high-quality and ethical care in a digital environment. Skills such as technological literacy and digital communication are a must when dealing with clients in a virtual environment. 

Technological literacy

Technological literacy is crucial for mental health counselors in today’s digital age because they often use technology for communication with clients, colleagues, and other professionals. Being literate in various communication tools ensures effective and secure interactions. Digital platforms help counselors organize and manage client information securely. Understanding technology aids in maintaining confidentiality and complying with ethical standards. Technology also allows access to the latest research and treatment modalities. Counselors with technological literacy can stay informed about advancements in the field and incorporate evidence-based practices into their work. With the rise of telehealth services, counselors need to be proficient in using virtual platforms for remote counseling to enhance accessibility and flexibility for clients.

Online resources and webinars are a great way to facilitate continuous learning and professional development and enable counselors to stay updated on new therapeutic approaches and techniques. Electronic record-keeping helps document and track client progress accurately and provides a means for the entire medical team to access patient files if need be. Technology can also be a vital tool in crisis intervention, allowing counselors to provide timely support through hotlines, chat services, or other online platforms during emergencies. Technological literacy empowers mental health counselors to navigate the evolving landscape of mental healthcare and provide effective, ethical, and up-to-date services to their clients. Competence in using relevant technologies, including video conferencing platforms, secure messaging systems, and electronic health records, is essential. 

Digital communication skills

Effective communication through digital channels is crucial for counselors to convey empathy, clarity, and support to their clients. Digital communication skills in mental health counseling have some unique aspects compared to traditional face-to-face communication. In traditional counseling, non-verbal cues play a significant role, but digital communication often lacks some of these cues, such as body language and facial expressions. Counselors need to be skilled at interpreting and conveying emotions through digital platforms. Counselors must also be proficient in using various digital platforms for communication, such as video conferencing, messaging apps, and other telehealth tools. Familiarity with these technologies is essential for effective online counseling and can avoid potential issues of frustration or anger that can exacerbate intense feelings in a client going through a mental health crisis.

Maintaining client confidentiality is crucial in mental health counseling, and digital communication introduces additional considerations for ensuring the privacy and security of client information, requiring counselors to be well-versed in data protection and encryption practices. Digital communication is also challenging when building a therapeutic relationship, which is fundamental in counseling. Online sessions may require additional efforts to establish rapport as they lack the immediate connection that comes with physical presence. Counselors should also be prepared to address technical issues that may arise during digital sessions, as being able to troubleshoot common problems ensures a smooth counseling experience for clients.

Digital communication may involve working with clients from diverse cultural backgrounds, so counselors must be culturally sensitive and aware of how cultural differences may influence digital interactions. These medical professionals must also be aware of how quickly technology can evolve, and counselors need to be adaptable to new communication tools and platforms. Flexibility is essential in navigating changes and providing seamless services. While many communication skills are transferable, digital communication in mental health counseling requires specific competencies to address the unique challenges and opportunities presented by technology.

Understanding the nuances of conducting therapy remotely, including managing technical issues, creating a secure environment, and adapting therapeutic techniques to an online format, is crucial in providing online mental health counseling. Mental health counselors also need the ability to adapt traditional counseling techniques to a technological context, ensuring that therapeutic interventions remain effective in a virtual setting. Working with delicate and sensitive matters over the Internet comes with an awareness of and adherence to ethical guidelines related to technology use in counseling, including maintaining client confidentiality and privacy in a digital environment.

Cultural competence

Sensitivity to the cultural implications of technology use is important, and counselors must recognize that access, comfort, and attitudes toward technology may vary among clients. Cultural competence refers to the ability of individuals or organizations to interact effectively with people from diverse cultural backgrounds. It involves understanding, respecting, and valuing the differences in beliefs, values, customs, languages, and practices among various cultural groups. 

Cultural competence is a fundamental tool that individuals will learn about when they apply for an online Mental Health Counseling Master’s degree at an accredited school such as St. Bonaventure University. The online curriculum at SBU covers topics such as multicultural counseling, which allows students to work within the field as a counseling intern. This provides them with vital applicable skills, ensuring they are well-equipped to understand the factors that influence the personal, social, and intellectual functioning of different cultures within their career.

Key components of cultural competence

One of the key components of cultural competence for mental health counselors is being conscious of one’s own cultural background, biases, and assumptions and recognizing the diversity of others. It is important for medical professionals to acquire information about different cultures, including their histories, traditions, and social norms, to enhance understanding. Developing the ability to communicate and interact effectively with individuals from diverse cultures can demonstrate sensitivity and flexibility in one’s approach and make clients feel more at ease.

It is imperative that mental health counselors cultivate an open-minded and nonjudgmental attitude, as well as a willingness to learn and adapt to cultural differences to provide equitable and inclusive services. It ensures that individuals receive care or support that is respectful of their cultural backgrounds, promoting better communication, understanding, and overall well-being.

Additional skills

Problem-solving is an important aspect of using technology in a professional environment. Proficiency in troubleshooting technical issues and finding alternative solutions ensures a seamless therapeutic experience for clients and means they don’t get frustrated with the process and refuse treatment. Troubleshooting can also include managing boundaries and establishing clear and appropriate boundaries in the digital realm. This includes guidelines for communication outside of scheduled sessions and managing dual relationships online. It requires a skillful and seasoned professional to maneuver around managing relationships while also working collaboratively with clients to integrate technology into their therapeutic process. By juggling the need for boundaries and ensuring that both counselor and client are comfortable with the chosen tools, the mental health counselor can create a comfortable therapeutic atmosphere for both parties.

Counselors can harness technology to aid patients

Mental health counselors are in a perfect position to offer online services to those clients who may live in remote areas, have mobility issues, or don’t feel comfortable discussing emotional issues outside the comfort of their own homes. With the many tools available to these mental health professionals, offering emotional and mental support and guidance to those who can’t or won’t venture out to an office has become much easier.